Automotive Support Technician - IMI 4

This is an exciting opportunity to join a growing automotive manufacturer with a strong focus on innovation, quality, and customer satisfaction. The business operates across multiple international markets and is committed to developing advanced vehicle technologies, including conventional, hybrid, and electric vehicles.

With a global presence and an expanding dealer network, the company continues to invest in product development, technical excellence, and aftersales support to deliver an exceptional customer experience.

Key Responsibilities

• Take ownership of reported technical issues and manage cases through to resolution using the technical support system.
• Provide field-based technical support to the dealer network and produce detailed visit reports.
• Prioritise and manage multiple complex technical cases simultaneously.
• Escalate unresolved issues to engineering teams, ensuring timely and customer-focused solutions.
• Support Quality teams in the investigation and resolution of product-related concerns.
• Assist Customer Experience teams with technical input relating to customer complaints.
• Contribute to the ongoing development and improvement of technical support processes and systems.
• Review technical documentation received from global teams, ensuring it is suitable for the UK market and identifying any translation requirements.
• Develop and deliver technical presentations, seminars, and workshops for technicians across the dealer network.
• Create and maintain technical service bulletins, troubleshooting guides, and training materials.
• Support Warranty teams by verifying technical failures and providing expert recommendations.
• Carry out any other duties relevant to the role as required.

Beneficial Skills / Experience:

• Minimum of 5 years' experience in a technical support role within the automotive sector.
• IMI Level 4 qualification.
• Strong diagnostic and fault-finding skills, with the ability to resolve complex technical issues.
• Experience using diagnostic equipment and engineering data logging tools.
• Ability to read and interpret engineering drawings and electrical schematics.
• Strong communication skills with the ability to influence and engage stakeholders at all levels.
• Customer-focused approach with a commitment to delivering excellent service.
• Good written and verbal English communication skills.
• Proficient in Microsoft Office applications.
• Full, clean UK driving licence.
• Willingness to travel and stay away from home when required.
• Experience working with electric and/or hybrid vehicles.
• Master Technician status, engineering qualification, or equivalent technical experience.
• Previous experience supporting dealer networks or field service operations.