Quality Assurance Manager

Quality Assurance Manager
Moreton-in-Marsh, Gloucestershire
£45,000 - £55,000 Per Annum
We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Assurance Manager for a UK-leading manufacturer within their field, producing high-quality products for various industries!
Quality Assurance Manager Job Purpose:
To lead and maintain the ISO 9001-compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Quality Assurance Manager Duties and Responsibilities:
Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance
Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results
Lead internal and external quality audits, ensuring all findings are addressed
Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA
Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material - e.g. return to supplier, seek concession, rework, re-assign use or scrap
Implement corrective and preventive actions (CAPAs) and monitor their effectiveness
Track and report quality KPIs to senior management
Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement
Lead quality training and awareness for production and support staff
Ensure calibration and maintenance of laboratory equipment
Collaborate with cross-functional teams on new product trials, validations, and continuous improvement projects
Providing technical support to the Technical Manager where required
To assist the Operations Manager in reducing quality failures
Liaising with material suppliers when faulty materials are supplied and arranging reports to support any credit claims
Actively involved in maintaining and improving process controls that safeguard product quality
Participating in investigations with support from the operations and technical teams on production machinery & processes where required
Raising of appropriate corrective actions and overseeing that the actions are completed
Keeping up to date with regulatory technical issues that may impact activities and informing/training others
Providing the Managing Director with monthly activity report
Quality Assurance Manager Person Specification:
Worked within a similar Quality Management position
Proven track record in making significant quality improvements
Implementation and management of quality management systems
Degree in a scientific or technical field (Chemistry, Materials Science, Engineering) - desirable
ISO 9001 Lead Auditor certification (or equivalent) - desirable
Training in root cause analysis tools (8D, FMEA, 5 Whys) - desirable
Computer literacy and ability to use excel/software packages to analyse data
Managing projects to adhere to timeframes and budgetary controls
Understanding of ERP systems
Flexibility to adjust to multiple demands, shifting priorities and change
Good report writing and presentation skills
Quality Assurance Manager Benefits / Working Hours:
Pension scheme 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years' employment
Private medical insurance
Rewards gateway voucher scheme
Company bonus (discretionary and dependent on company performance)
Excellent sick scheme
Free car parking
35 hours per week
Core hours 9.30am-5.30pm (1-hour lunch break)
Flexibility available e.g. earlier start and finish times
Jackie Kerr Recruitment is an independent agency that has been established for 28 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidates' requirements to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you