Operations Quality Leader

Job Title: Quality Lead

Location: Leighton Buzzard

Salary: £45,000

Contract Type: Permanent

You will handle Customer Complaints by maintaining  strong relations with customers to ensure all product specifications are clearly understood. Form part of team of 5 and lead  2 Quality Coordinators. Collaborate with suppliers by understanding supplier needs, specification & expectations with a view towards mutual commitment to overcome challenges that occur.

Responsibilities:

Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
Demonstrate and lead problem solving efforts via proven root cause investigation methods.
Supplier Quality: Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
Quality Control (Internal Non-Conformities)
Collaborate with other functions to support operations when product quality issues are detected, and support
coordinating the appropriate steps to resolve any challenges.
Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer
Satisfaction.
Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations.
Work with local teams including Group functions, to ensure successful completion of changes.
Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
Support the Internal Audits, Validations, pFMEA, Metrology, Document Control.
Ability to accomplishing work objectives and deliver business results, by setting high standards of performance for yourself and others.
Your profile

Collaborate with the wider Group Quality and other sites in an efficient and effective manner.
Proactively seek out best practices and process innovations.
Committed to supporting the Site across all functions to continuously improve defect reduction.
Support continual improvement efforts within the site, to ensure Customer Requirements are met through the operation of efficient & effective processes.
Lead problem solving activities, to ensure actions are taken in a timely manner. I coordinate actions, and assess corrective actions proposed for effectiveness.
Actively coach and support colleagues in problem solving and corrective action methods.
Support the Local processes and the review of Site KPIs.
Demonstrated ability to work collaboratively and cross functionally.
Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act. 
Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
Support both the Local and the Global approach to ensuring health & safety is considered in everything I do.
Education,Knowledge, Skills, Experience

A proven equivalent knowledge by long term job experience or equivalent / higher than a HND preferably  in a natural science.
Any other qualifications towards relevant areas e.g. General or Specific Operational Practices, Six-Sigma,Auditing, Problem Solving, Change Management etc.
Knowledge of QMS requirements, including related International Standards. BRC requirements where necessary.
Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
Good experience in Microsoft Office applications, especially Excel.
Good understanding & ability to communicate in English language.
Additional benefits include:

Pension Scheme
Flexible holidays with 25 days Annual Leave plus bank holidays
Christmas/New Year Shut Down Week
Health Cash Plans
EAP
Wellbeing and Healthy Living programme
Financial and Legal Wellbeing programme
Discounts at numerous Supermarket Shopping
Access exclusive deals and discounts on products or services
For further details, please contact Nick Sollis – (phone number removed) or email your cv (url removed)

Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors