Metallurgical Service Engineer

Our engineering client based in Rochester is seeking a Metallurgical Service Engineer
Job title: Metallurgical Service Engineer
Location: Rochester – with UK and international travel
Salary: £35,000 - £45,000 pa depending on skill level + overtime
Hours: 39 hours per week, 45 minute break
Monday to Thursday 8am to 5pm
Friday 8am to 2pm
Benefits: Annual leave – 20 days in year one, rising to 25 days pa in year 2, overtime and travel payments, contributory pension, uniform, free parking
Metallurgical Service Engineer Essential Qualifications / Skills:

• Industry relevant qualification
  
• Must speak clear fluent technical English
  
• Must be free to travel worldwide with no restrictions.
  
• Good practical skills, including with test equipment (vacuum leak detection etc.).
  
• Ability to read and understand technical drawings.
  
• Knowledge of metallurgy & resistance welding principles
  
• Use of Microsoft Office.
  Metallurgical Service Engineer Job Description
  Work to support ongoing production, maintain product quality, resolve issues and create documentation:
  
• Choose, test and evaluate substitute or replacement component parts for suitability.
  
• Work with service department and key suppliers, analysing field failures to find root cause, reporting/recording findings and recommending remedial action.
  
• Investigate reported technical issues, setting up lab trials to replicate and isolate the fault as necessary. This may require travel to site.
  
• Use Remote Monitoring system to identify systems at risk of known issues and work with service/quality departments to provide remedial action.
  
• Create internal technical documentation recording design/test decisions, drawings of test fixtures using AutoCAD and build manuals.
  
• Help production engineering staff create initial BOMs for new products.
  The Metallurgical Service Engineer will support and control aspects of sales, production and service:
  
• Perform field trials of new equipment with customers, as and when necessary.
  
• Assist with the commissioning and installation of systems on site.
  
• Resolve problems reported by Service or Test, provide timely solutions and work to prevent unexpected issues. This may require visits to site as necessary.
  
• Work with the service department to support customers’ post-sales by assisting with fault finding and issue resolution activities.
  
• Provide expertise on technical matters to internal sales staff and directly to customers.
  
• Provide training to test and service personnel on the operation and function of new equipment.
  
• Assist in the assembly of prototype devices.
  
• Document tests performed, draw conclusions from data and present findings to colleagues, making recommendations for improvement where necessary.
  
• To assist with sales quotations and offer technical input