Customer Service Account Manager

Droitwich
10 months ago
Applications closed

Related Jobs

View all jobs

Graduate Technical Sales Executive

Product Development Chemist

Product Engineering and Industrialisation Lead

Configuration Manager

Service Engineer

Service Engineer

GMP Recruitment are proud to be partnered with a globally successful and highly recognisable manufacturing engineering company, located in Droitwich.

We are currently looking to recruit a Customer Service / Account Manager to join their team on a full time, permanent contract, offering a salary circa £32,000.

We are looking for an individual with similar experience within a manufacturing/engineering environment, with a STRONG ability to build professional relationships at all levels both inside the business and with key customers and proficiency in ERP / MRP and CRM software.

The successful Customer Service / Account Manager will be the voice of the customer within the business and the primary communication link from the business to the customer. You will develop close working bonds with key personnel within customer organisations to acquire a good understanding of the needs and wants of the customer as well as manage customer enquiries from first contact to receipt of order thereby ensuring a flow of new work into the business. You will confidently resolve a wide variety of customer issues received by the business, working in collaboration with all departments.

Customer Service/Account Manager main duties:

  • Identify and pursue new business opportunities through research, networking, and outreach, with the look of setting up meetings to sell the business products.

  • Customer Relationship Management

  • Act as one of the primary communication links between customers and the business

  • Receive customer enquiries via a variety of means (web site, telephone, e-mail)

  • Purchasing to obtain costs for materials and Bought Out Parts.

  • Record such enquiries according to current business practice (spreadsheet, CRM module in ERP system).

  • Co-operate with Engineering to ensure accurate communication of customer requirements for existing product modification and new product introduction.

    Customer Service/Account Manager required skills and experience:

  • Appreciation of manufacturing processes together with the ability to learn specific detail of processing plastics and composite materials.

  • Excellent collaborative and communication skills (e-mail, phone, and face-to-face conversation) within the business and with customers.

  • Strong ability to build professional relationships at all levels both inside the business and with key customers.

  • Highly numerate with excellent levels of accuracy.

  • Ability to manage multiple deliverables simultaneously.

  • Focussed on customer service.

  • Self-motivated and committed to the needs of the business.

  • Proficiency in all Microsoft Office applications.

    An immediate start can be available for the successful candidate.

    If the above role sounds perfect for you, or you require more information, please click apply

    GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Products

Where to Advertise Materials Science Jobs in the UK (2026 Guide)

Advertising materials science jobs in the UK requires a different approach to most technical hiring. The candidate pool spans physicists, chemists, metallurgists, ceramicists, polymer scientists and computational materials researchers — a highly multidisciplinary community with distinct professional identities, academic networks and job search behaviours. The strongest candidates are typically embedded in university research groups, national laboratories, government-funded programmes or deep tech R&D teams, and move between roles through specialist academic channels, professional societies and sector-specific networks rather than mainstream job boards. This guide, published by MaterialsScienceJobs.co.uk, covers where to advertise materials science roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

Careers

How Many Materials Science Tools Do You Need to Know to Get a Materials Science Job?

If you’re navigating the materials science job market, it can feel like the list of tools, techniques and platforms you should learn grows every week. One job advert mentions electron microscopy, another mentions X-ray diffraction, yet another wants experience with thermal analysis, spectroscopy, simulation software, statistical packages, manufacturing QA systems and more. With so many specialised methods and instruments, it’s easy to feel overwhelmed — and to start thinking you need to know everything just to be considered. Here’s the honest truth most materials science hiring managers won’t tell you directly: 👉 They don’t hire you because you know every piece of equipment or software. They hire you because you can use the tools you do know to answer real questions, make reliable measurements and communicate results clearly. Tools are essential — no question — but they are secondary to problem-solving ability, scientific reasoning and experimental rigour. So the real question is: how many materials science tools do you actually need to know to get a job? The precise number depends on the role you want, but for most job seekers the answer is far fewer than you think. This article breaks down what employers really value, which tools are core, which are role-specific, and how to focus your learning so your CV and interviews stand out for the right reasons.

Jobs

What Hiring Managers Look for First in Materials Science Job Applications (UK Guide)

Materials science is a broad, interdisciplinary field that spans academia, industry, research, engineering and manufacturing. Whether you’re applying for roles in R&D, process development, quality assurance, failure analysis, nanomaterials or product scale-up, hiring managers make key decisions within the first few seconds of scanning your application. In competitive job markets, simply listing skills or qualifications isn’t enough. Hiring managers are looking for signals of relevance, technical depth, problem-solving capability and real-world impact — and they expect those signals to be clear right from the top of your CV or portfolio. This guide breaks down exactly what hiring managers typically look for first in materials science applications, why they look for it, and how you can optimise your CV, cover letter and portfolio so your application stands out and gets past the first filter.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.