Aftersales Engineer

Peacock
4 days ago
Create job alert

Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.

You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.

Key Responsibilities

Act as the primary technical liaison between the business and customers for aftersales support
Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
Work closely with design, manufacturing, quality, and service teams to resolve recurring or complex issues
Produce technical reports, failure analysis documentation, and customer-facing updates
Support warranty investigations and contribute to product improvement initiatives
Represent the business professionally when engaging with customers, suppliers, and internal stakeholders
Candidate Profile

Engineering qualification or equivalent experience (Mechanical, Electrical, Mechatronics, Manufacturing, or similar)
Proven experience in an aftersales, service, quality, or technical support engineering role within a manufacturing environment
Strong technical problem-solving skills with the ability to translate complex issues into clear customer communication
Confident communicator, comfortable discussing technical matters directly with customers and senior stakeholders
Experience supporting corrective actions and working cross-functionally to resolve issues
Customer-focused, commercially aware, and highly organised
Willingness to travel occasionally to customer sites if required
On offer is a competitive salary, bonus scheme and the chance to develop in a rapidly growing manufacturing business

Related Jobs

View all jobs

Sales Engineer

Graduate Technical Sales Executive

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

What Hiring Managers Look for First in Materials Science Job Applications (UK Guide)

Materials science is a broad, interdisciplinary field that spans academia, industry, research, engineering and manufacturing. Whether you’re applying for roles in R&D, process development, quality assurance, failure analysis, nanomaterials or product scale-up, hiring managers make key decisions within the first few seconds of scanning your application. In competitive job markets, simply listing skills or qualifications isn’t enough. Hiring managers are looking for signals of relevance, technical depth, problem-solving capability and real-world impact — and they expect those signals to be clear right from the top of your CV or portfolio. This guide breaks down exactly what hiring managers typically look for first in materials science applications, why they look for it, and how you can optimise your CV, cover letter and portfolio so your application stands out and gets past the first filter.

The Skills Gap in Materials Science Jobs: What Universities Aren’t Teaching

Materials science sits at the heart of innovation — from sustainable energy and advanced manufacturing to aerospace, electronics, healthcare and beyond. It is an interdisciplinary field combining physics, chemistry, engineering and applied science to design and improve materials that power modern technology. Despite the clear strategic importance of materials science, employers across the UK report persistent challenges hiring graduates who are truly job-ready. Organisations need professionals who can contribute immediately to research, development, manufacturing, quality control and product scale-up — yet many recent graduates struggle to bridge the gap between academic preparation and workplace demands. This gap is not caused by a lack of intelligence or enthusiasm. It is a growing skills gap between what universities teach and what real materials science jobs require. This article explores the materials science skills gap in depth: what universities teach well, what they often miss, why the gap exists, what employers want, and how aspiring professionals can bridge the divide to build successful careers in this vital UK industry.

Materials Science Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

Thinking about a career switch into materials science in your 30s, 40s or 50s? You’re not alone. In the UK, materials science underpins innovations in aerospace, automotive, healthcare, energy, manufacturing & sustainability — and employers are increasingly open to talent with diverse backgrounds. But the field is often misunderstood as being only for PhDs in labs, which can put off experienced professionals who have valuable transferable skills. This guide gives you a clear, practical UK-focused reality check: which materials science careers are realistic, what skills employers are looking for, how long retraining usually takes, how to position your experience and whether age is a factor (hint: it’s your strengths that matter most). Whether you come from engineering, manufacturing, research support, quality, operations, design, project management or consultancy, this article shows how your background can translate into a materials science career in the UK.